Volunteer And Paid Opportunities

Customer Service

• Welcome customers in a courteous, friendly, and professional manner.

• Provide accurate product information and assist customers in selecting fireworks that meet their needs and budget.

• Explain fireworks classifications, performance characteristics, and safety recommendations.

• Answer customer questions regarding product use, local restrictions, and safe handling procedures.

• Resolve customer concerns professionally and escalate issues to management when necessary.

• Maintain a positive and professional image of R. Johnson Creations at all times.

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Sales Operations

• Accurately process cash, credit card, and electronic payment transactions.

• Issue receipts and maintain proper transaction records.

• Balance cash drawer at the beginning and end of each shift.

• Follow company procedures for refunds, exchanges, and sales adjustments.

• Promote sales, special offers, and featured products when applicable.

• Assist in meeting sales goals established by management.

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Inventory Management

• Receive and verify inventory shipments.

• Stock shelves and displays according to company merchandising standards.

• Rotate merchandise to ensure products remain organized and accessible.

• Conduct inventory counts as directed by management.

• Report damaged, missing, or defective merchandise immediately.

• Assist with loading, unloading, and transporting inventory within the sales area.

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Safety and Compliance

• Follow all local, state, and federal laws governing the sale and handling of fireworks.

• Verify customer eligibility when required by law.

• Maintain awareness of restricted products and prohibited sales.

• Ensure fire extinguishers, emergency exits, and safety equipment remain accessible at all times.

• Monitor customers and staff for unsafe behavior.

• Report safety concerns, suspicious activity, theft, or violations immediately.

• Participate in all required safety briefings and training sessions.

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Facility Maintenance

• Maintain a clean, organized, and professional sales environment.

• Remove trash and debris from customer and employee areas.

• Keep aisles clear and free of hazards.

• Ensure product displays remain neat and properly stocked.

• Assist with tent setup and breakdown operations when required.

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Professional Standards

Employees are expected to:

• Demonstrate honesty and integrity.

• Maintain a professional appearance.

• Arrive on time and prepared for duty.

• Treat customers, coworkers, and management with respect.

• Follow all company policies and procedures.

• Represent R. Johnson Creations in a positive and professional manner.

• Maintain confidentiality regarding company operations and financial information.

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Minimum Qualifications

• Must meet all age requirements established by applicable law.

• High school diploma or equivalent preferred.

• Ability to communicate effectively with customers and coworkers.

• Ability to perform basic mathematical calculations.

• Ability to handle cash and operate point-of-sale equipment.

• Ability to work independently and as part of a team.

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Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to work outdoors in varying weather conditions.

• Ability to lift, carry, push, and pull up to 50 pounds.

• Ability to bend, stoop, kneel, and reach frequently.

• Ability to safely move inventory throughout the sales area.

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Work Schedule

Due to the seasonal nature of fireworks sales, employees may be required to work:

• Days

• Evenings

• Weekends

• Holidays

• Extended hours during peak sales periods

Schedules are determined based on business needs and staffing requirements.